Return and Exchange Policy

At Feng Shui Plant Store, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely happy with your order, please refer to our return and exchange policy below:

1. Return and Exchange Period

• Customers have the right to exchange or return items within 7 days from the date of receipt.

2. Conditions for Return and Exchange

• The product must be in its original condition, undamaged, and include all packaging and labels.
• For plants, please ensure they are healthy and not damaged due to improper care.

3. Return and Exchange Process

• To initiate a return or exchange, please contact us at:
  • Hotline: (801) 444-1522
    Address: 520 Mill Cir Layton, Utah(UT), 84041
    Website: https://unikaportal.com
    Email: [email protected]
• When reaching out, provide your order information and the reason for the return/exchange.
• After reviewing your request, we will guide you through the necessary steps to complete the process.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or not as described.

5. Refunds

• After we receive the returned product and confirm its condition, we will process your refund within 3-5 business days.
• Refunds will be issued via the payment method used for the original purchase.

6. Important Notes

• We do not accept returns or exchanges for products that have been used or are not in original condition.
• If you receive a damaged product during shipping, please take photos and contact us immediately for assistance.